Making a Formal Complaint

Glide's full Complaints Code of Practice can be found here.

At Glide, we are committed to providing a high-quality service to all our clients. We hold very strongly value in handling complaints promptly and sincerely, and most importantly learning from our mistakes.

In order to give us the best chance of understanding and reponding to your complaint, you should put into writing where you feel we have failed to do our best to support you and your query. Please try and include as much of the below detail as possible:

• A summary of the complaint
• Any supporting evidence you wish to provide
• Any ticket or issue references that we have used
• The names of Glide staff that you have spoken to about this issue
• Dates and times
• Any phone numbers you may have called us from – so that we can check phone logs
• Any emails you may have sent us

If your issue relates to your personal data and the way we have handled it, you can contact our Data Protection Officer at DPO@Glide.co.uk.

Complaints are best submitted in writing to the relevant support address, ideally in reply to any correspondance regarding the original query - this helps us keep your records collected. Alternatively, you can use the contact form below, including the same information.