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Keeping your wireless devices secure

Whilst connected to the Wi-Fi, it's important to recognise that some your devices may be "discoverable" to others in the building, meaning other people might be able to see them on their own devices. 

Wi-Fi is inherently less secure than a hardwired Ethernet connection due to its broadcast nature. Whilst this is normally perfectly safe for devices that only exchange data to and from the World Wide Web, peripheral devices that utilise the local area Wireless connection to function aren't subject to the same security as traffic leaving the network. 


Why does my device say your network is not secure/unsecured/open?

Apple automatically identifies any wireless network not protected with a password as unsecure, this is to try and improve awareness and highlights the dangers of connecting to an unknown open network.

Is your Network safe, what protection do your offer me from other users, hackers or malicious content?

We don’t believe that our network is any less secure than what you would normally expect from any standard hotspot or public WIFI service. As with every service we would encourage customers to use secure pages when accessing information that could reveal personal information such as usernames and passwords. Most sites use encryption (SSL) for all authentication services This link ensures that all data passed between the web server and browser/s remains private.


In certain locations we have provided an additional network (Glide-Secure) with additional security features such as wireless encryption, this however only takes effect between the client computer and the wireless access point. It is at that point that wireless encryption ends, therefore we encourage all customers to use encryption (SSL) as the encryption in this instance is from the client machine to the server responding to the request therefore additional precautions are still always recommended.


We always recommend that any device connected to the internet has up-to-date anti-virus software installed and a host firewall enabled, where possible, to protect against malicious activity.

Can other people connected to the wireless or wired network access or control my device or access my devices data?

Unprotected devices may be able to be accessed a by other users on the network if left unsecured, we highly recommend all your devices are protected with passwords and secured methods of access.  

Why do I not need to use a password to connect to the Wireless Network?

We offer an ‘open access’ network connection in order to make both the registration process and day to day use of our network as simple & straightforward as possible for end-users.  Provided appropriate measures are taken to secure your personal connection & device/s then there should be no more risk in using the open service than there is when using the encrypted service.

Why can I see other devices or people available to share files or content with on my operating system or apps?

We allow visibility of devices on the network to allow you to access other devices you may have on the network. As a by-product of this you can also see other people’s devices, we therefore always recommend your devices are adequately secured so they can only be accessed by you. 


Encryption on Glide Networks.

Our network is as secure as you would normally expect from any standard hotspot or public Wi-Fi service: like them, we would encourage customers to use secure pages when accessing or sharing personal or sensitive information, like usernames and passwords, banking sites etc. You'll find the majority of these sites use encryption (SSL) for all authentication services, and personal information is only sent in in this manner.

The aspect we at Glide have the most control over for ensuring security is is the Wireless "hop", from your device to our network's Wireless access points. Wireless encryption only takes effect between these layers, after which point that wireless encryption ends, and the SSL traffic encryption takes over. From the client machine to the server responding to the request, SSL encryption protects and secures any data being transferred.


But how to tell if you're using a site that is encrypted?

All modern browsers will indicate in or around the address bar that a site is fully encrypted and safe to enter confidential information into. If it doesn't, that doesn't necessarily mean the site isn't safe - but you should take a little more care, and be absolutely sure that the site is legitimate.



You may choose to use a VPN to try and ensure the safety of your browsing, but this can cause issues with your browsing, and mightnot bring the benfits you expect - see here for more detail.


Home vs Shared Networks

When you're at home, it's reasonable to expect that everybody in the house is going to want to be able to use and share any wireless peripheral devices, like Wireless printers and audiovisual devices like Sonos speakers or Chromecast and Apple TV. With this in mind, manufacturers try to make it easy for people to connect to and use them, with as little hassle as possible.

Of course, when you're in high-density accommodation with a single shared network you want the opposite, where only you are able to connect to your devices and people aren't able to view or send any requests or data to your devices. Unfortunately, most devices' ease of use makes it very difficult to stop this kind of communication. Whilst we've taken every measure to secure our network, we highly recommend you take precautionary steps to stop your devices becoming any more than discoverable. Examples of what's possible without  these precaustions include:

  • Someone printing to your wireless printer from a different room to yours
  • Someone controlling what's playing on your Chromecast from a completely different floor
  • Someone playing music over your speaker, or pausing your music when trying to pause their own

If your apartment has a specific SSID and Wi-Fi PSK given to you when you moved in, this does not apply.

If you are currently staying at Chapter London - White City, we are trialling a system known as Client Isolation. The above risks are mitigated as part of this system.


It is at your own risk that you connect these devices. We cannot account for the actions of others on the wireless network, malicious or otherwise.


What can I do?

Below are some steps you can take to secure your devices. Be aware that this list is far from exhaustive, and you can always contact the manufacturer for further guidance:


If you own an Apple Mac, you should make sure that all File Sharing and external connections are disabled when you're not using them. This will stop your Mac appearing to anybody else on the network:

  • Click the Apple icon > Select System Preferences > Select Sharing > Make sure that all the tick boxes on the left are unticked, including Bluetooth and File sharing.

If you own an Apple TV, you should set a password to stop other people being able to use it from their computers or iPhones:

  • Go to Settings > Select AirPlay > Select Set Password.

Where possible, use a device's Infra-red remote control or Bluetooth controls instead of the relevant smartphone Wi-Fi app.

Google Chromecast and Sonos speakers do not allow for a password to be set, so we recommend you disconnect them from the Wi-Fi or switch them off when not in use.

If you own a Wireless printer, we recommend you connect it to your PC with a USB cable in order to keep others from being able to print from it. 

Your printer may include a technology called Wi-Fi Direct, which allows you to connect your laptop by broadcasting a dedicated wireless network from the printer. If you choose to use this, you should disable it whenever it is not in use as it will interfere with our broadcast wireless network, and may inconvenience other users in the area.

 On Chromecasts and Google Home, disable Cast Notifications and Guest mode:

  • Open the Google Home app > In the top right corner of the Home screen, tap Devices to see available Chromecast devices > Scroll to find the device card for the Chromecast or Google Home you'd like stop sending cast notifications > Select the device card menu (3 dots) > Under Device info turn off "Let others control your casted media".
  • Open the Google Home app > Tap Devices to see your available Chromecast devices > In the top right corner of the device on which you'd like disable guest mode, tap the device card menu (3 dots) > Under the Guest Mode section, tap the slider to turn off Guest mode.


If you can, you should set a password on as many wireless connections or wireless sharing features as possible, to deter anybody trying to exploit these devices' ease of use.


Any device that is not a PC or smartphone must be associated to your account in order to connect to the internet.

The Future

As technology develops, we are committed to continually working with our technology partners and evaluating our network practices in order to provide the best user experience possible. The safety and security of our active users is paramount to us, and any changes to our security policies in future would only take place if this integrity can be maintained.

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